1. General enquiries

1.1 What is Yoghi.com?

Your one stop solution for all school and office supply needs brought to you by Makers Inc. under one address. Whether you are looking for Pens, Backpacks, Binders and Computers & Tablets etc... our intuitive site brings convenience tailored to your needs right to your fingertips.

1.2 Does Yoghi.com have an active online community for posting, sharing, and providing insight on its products and services?

Yes, we do. Our integrated network of social media services include Facebook, Twitter, Google+, Pinterest, and Instagram. We also have an official Blog for discussing all the latest updates, offers, and arrivals at Yoghi.com; as well as providing different product reviews and previews.

1.3 Is buying online safe?

Makers Inc. guarantees a secure shopping experience, as Yoghi.com chooses to process payment transactions through TAP covering KNet, Visa and MasterCard only through securely encrypted Payment Gateways. In fact all your personal information, including credit card, name, and address details go through an encrypted channel which is considered to be the best in the industry for secure commerce transactions. Use of your Personal Information is strictly in accordance with Yoghi.com’s Privacy Policy.

 

2. Account enquiries

2.1 Do I need to register?

Yoghi.com gives you the freedom to purchase whether you are a registered user or not. We recommend you to be a registered Yoghi.com user to enjoy the following

• You will get all the updates on latest products and special offers on Yoghi.com based on your preferences and past purchases/sale.

• You can make item recommendations and suggestions.

2.2 Is it free to register for a Yoghi.com account?

Yes, registration at Yoghi.com is completely free.

2.3 How do I create a Yoghi.com account?

Simply click on the signup link at the top of the page, follow the onscreen instructions and in less than 60 seconds you will be officially a Yoghi.com account holder. Or if you have a Facebook account, simply click on Facebook login.

2.4 What if I forgot my Password?

Don’t worry that is quite common, just click on forgot password link by clicking here and follow the directions, need more assistance? Feel free to contact us at by filling the Contact Us form here, or simply contact our customer service hotline on 96644855.

2.5 How do I change my profile?

Once you have logged on; click on your account link found on top of the page which will take you to your account dashboard page and then save your changes once you’re done changing the desired fields.

2.6 Will my Yoghi.com account expire if I do not use it for a while?

No, it will remain valid.

2.7 Can I create multiple Yoghi.com accounts?

Sure, as long as each Yoghi.com account has its unique e-mail address for registration.

2.8 Can someone other than me use my Yoghi.com account?

Yes but we strongly recommend that you avoid sharing your personal details. By the way, your family members and friends can create their new accounts in just 60 seconds by clicking here.

2.9 How can I get my name removed from the Yoghi.com mailing list?

If you want to be removed from our mailing list, please contact us by clicking here and you will be directed to our Customer Service contact page, fill out the required fields with the word “remove” in the subject line and the email address that you wish to be removed within the contact form. Please note that it may take up to 3 days to action your request.

2.10 How can I cancel my Yoghi.com account?

Please contact us by clicking here and you will be directed to our Customer Service contact page, fill out the required fields with the word “Cancel Account” in the subject line and the email address that you used to register within the contact form. Please note that it may take up to 3 days to action your request.

2.11 What is a Wish list?

It is an on-site list that you can use to save products you wish to order, frequently reorder, or to send gift ideas to friends & family. You can view your Wish list at any time by clicking on the “My Wish List” link at the top of the page; just make sure you are signed in.

2.12 Will my Wish list items expire if I don’t access my account for a while?

Don’t worry, once you have selected an item to be added to your Wish list it will stay there permanently, until you either buy or delete it.

2.13 When I add an item to my Wish List does the price get saved as well?

The Wish list does not reserve items & price details for you as they do change within your list in accordance to price & stock updates at Yoghi.com e.g. If a Binder or Marker goes out of stock or gets a price change, the change will be shown in your Wish list as well. However it stores all items that you wish to look at later, and buy at a later date. Any item you add to your Wish list will stay there permanently, till you either buy or delete it.

3. Order enquiries

3.1 How do I place an order on Yoghi.com?

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your Yoghi.com shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.

3.2 How do I contact Yoghi.com?

Yoghi.com customer support is always available through

Yoghi.com call center at 96644855 for assistance between 8 AM to 10 PM.

8 AM to 10 PM Email support from the contact us page by clicking here.

3.3 Can Yoghi.com customer service create an account for me?

We made sure that creating a Yoghi.com account with an upbeat and easy experience yet, if you require assistance contact us by clicking here and we will make sure a Yoghi.com consultant guides you through it.

3.4 What payment methods can I use to pay for my order?

Currently we offer various safe and secure payment methods:

TAP (KNet, Visa, MasterCard, AMEX)

Cash on Delivery

4. Status and delivery enquiries

4.1 When will I receive the items I ordered from Yoghi.com?

We will deliver your items within 24 to 48 hours if you choose standard delivery. Or your order will be delivered within 5 hours if you choose express delivery.

4.2 At what time will the delivery team contact me?

Our delivery team will contact you before the delivery to make sure you are available in the delivery address.

4.3 What are the items that can be delivered?

We deliver everything we sell, all over Kuwait!

4.4 How much do I need to pay for my delivery service?

Yoghi.com shopping cart should have a minimum amount of 15 KD to qualify for free delivery, all orders under the 15 KD amount will incur a delivery fee as shown

Amount	Delivery	Duration
Less than 5KD	1.5 KD	As Per Scheduled
Less than 15KD	1 KD	As Per Scheduled
More than 15KD	Free	As Per Scheduled

4.5 What are the areas or locations covered for delivery?

Our delivery team covers all locations in Kuwait.

4.6 How can I speed up my products delivery?

We at Yoghi.com insure that you receive your products within 24 to 48 hours for standard delivery and within 5 hours for express delivery. That depends on the accuracy of the address details you provide when selecting or editing your delivery address location.

4.7 Can I get the driver’s contact number?

We do apologize, as we don’t give out driver’s numbers to our customers. However our drivers will give you a call prior to arrival.

4.8 If I have changed my mind at the time of delivery, can I cancel the sale and invoice?

Yes, if you would like to return something we have delivered or in process of delivery, you may contact our Customer Service Center by clicking here and unless otherwise stated on the delivery note we will collect it free if delivered. Your order number will count as your receipt. You must note the following return charges are applicable:

Item(s) canceled that belong to an order with a total amount greater than or equal to 10 KD are subject to a 5 KD cancelation fee.

Item(s) canceled that belong to an order with a total amount less than 10 KD are subject to a 2 KD cancelation fee

4.9 I am looking for an item and can’t find it on your website; can you get it for me?

Special orders can be sent to our customer service representatives through the contact us section by clicking here and we will most definitely get back to you with an update as soon as possible.

4.10 I ordered multiple items from Yoghi.com but received only half the items I ordered, what’s the reason for that?

Please check your email for your electronic invoice copy, if you find that you have indeed purchased items that haven’t been delivered then drop us a note the Contact Us page by clicking here, or call our customer service hotline and we will resolve your issue.

4.11 The item I want is sold out. Will it be available again?

Out of stock items will most definitely be available as soon as possible, otherwise you may follow the special order steps mentioned above and we will without a doubt have either the product or an answer for you.

4.12 I have just placed an order a few minutes ago, but I’ve changed my mind. How do I change/cancel the item?

No problem, you can easily update your orders prior completing your purchase. However if you had already completed your payment process then you can follow the steps mentioned above in point 4.8.

5. Post-sale enquiries

5.1 How can I return or exchange items I bought through Yoghi.com?

Returns and exchange have been made easy for you at Yoghi.com. You can return or exchange your product within 14 days of purchase. You may call customer care at 96644855 to schedule pick up from your home. Please allow for 2-3 days for pick up.

5.2 I bought an item yesterday and I found that it is not working?

We will accept return of the item within 48 hours if the item is not working or is found defective. Please make sure the original packing is available, and refer to our Returns Are Easy section under the Conditions of Use page by clicking here.

5.3 If my received unit is not functioning properly, how can I replace it?

Requests received within 48 hours after the unit was delivered, will have our quality control team re-visit and resolve the issue. Request that are reported after 48 hours delivery will be repaired by our team of qualified technicians at the service center, unless it is a manufacturer defect, which would require to be replaced with new one.

5.4 My item was repaired several times by your service center, how could I replace it?

If there is no defect and the spare part is available the item will be repaired.

If there is a manufacturer defect then our technical investigation reports will be raised to replace the item, if item warranty is valid.

If there is no spare part (nine days brown goods and white goods) a technical investigation report will be raised to replace the item, if item warranty is valid.

6. Social Responsibility

6.1 How does Yoghi.com help the Kuwaiti society?

2.5% of your purchases (i.e. for each KD 10 you spend at Yoghi.com, 250 Fils) is accumulated in a fund to finance students who are struggling financially. Yoghi.com communicates with schools all over Kuwait to know who the students with financial difficulties are and we pay their tuition. We believe that we have a mission to spread education and the best way to do it is through financial support for students in need.

“Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime” Maimonides

6.2 Which schools do you communicate with?

Currently, we deal with private schools all over Kuwait.

6.3 How do you know the students who are in need?

We continuously get lists of students who are not able to pay their tuition from the schools we communicate and have agreements with.